PRIVACY POLICY

This Privacy Policy explains how Khalid & Layla Boutique (“we”, “us”, “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Store Name: Khalid & Layla Boutique
Trade Name: Khalid & Layla Boutique
Customer Support Email: info@khalidandlayla.com

Our store is powered by Shopify, which helps us provide our online shopping services.

2. Personal Information We Collect

We may collect and process the following types of personal information:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment and transaction details
• Order history
• Products viewed, added to cart, purchased, returned, or exchanged
• Customer service communication
• Device information, such as IP address, browser type, and device identifiers
• Website usage data, including how you interact with our website
• Marketing preferences

We do not intentionally collect sensitive personal information unless required for a specific service or legal obligation.

3. How We Collect Your Information

We may collect your personal information:

• Directly from you when you place an order, create an account, contact us, or subscribe to marketing
• Automatically through cookies, tracking technologies, and analytics tools
• From Shopify and other service providers
• From payment processors, logistics partners, marketing platforms, and fraud prevention tools

4. How We Use Your Personal Information

We use your personal information for the following purposes:

Order Processing & Fulfilment

We use your information to:

• Process your order
• Confirm your payment
• Arrange shipping and delivery
• Provide tracking information
• Handle returns, exchanges, refunds, or complaints
• Contact you about your order

Customer Support

We use your information to respond to your questions, solve issues, and provide customer service.

Marketing & Advertising

With your consent where required, we may use your information to:

• Send promotional emails or SMS messages
• Show you relevant online advertisements
• Recommend products based on your activity
• Improve our marketing campaigns

You may unsubscribe from promotional emails at any time using the unsubscribe link in our emails.

Website Improvement

We use website usage data to improve our website, product selection, checkout process, and customer experience.

Security & Fraud Prevention

We use personal information to detect, prevent, and investigate fraud, abuse, chargebacks, suspicious activity, or unauthorized access.

Legal Compliance

We may use your information to comply with applicable laws, tax obligations, regulatory requirements, court orders, or legal claims.

5. Shopify

Our website is hosted by Shopify.

Shopify may collect and process your personal information when you visit our store, place an order, or interact with our services.

Your information may be transferred to and processed by Shopify and its partners in countries outside your country of residence.

For more information about how Shopify processes personal information, please review Shopify’s own privacy documentation.

6. Sharing Personal Information

We may share your personal information with trusted third parties, including:

• Shopify
• Payment processors
• Shipping and fulfilment partners
• Customer support tools
• Marketing and advertising platforms
• Analytics providers
• IT and cloud service providers
• Legal, tax, or compliance advisors
• Government authorities where legally required

We only share information where necessary to operate our business, provide our services, comply with the law, or protect our rights.

7. International Transfers

As an ecommerce business, your information may be processed in different countries, including the United Arab Emirates, the European Economic Area, the United Kingdom, the United States, China, or other countries where our service providers operate.

Where required by law, we use appropriate safeguards to protect your personal information during international transfers.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Analyze website traffic
• Improve the shopping experience
• Personalize content and advertisements
• Measure marketing performance

You can manage or disable cookies through your browser settings. However, some website features may not work properly without cookies.

9. Marketing Communications

If you subscribe to marketing communications, we may contact you by email, SMS, or other electronic channels.

You can opt out at any time by clicking the unsubscribe link in our messages or by contacting us.

Even if you unsubscribe from marketing, we may still send you transactional emails related to your orders, account, delivery, returns, or customer service requests.

10. Data Retention

We keep your personal information only as long as necessary for:

• Processing orders
• Providing customer service
• Managing returns and refunds
• Legal and tax obligations
• Fraud prevention
• Business records
• Dispute resolution

When your information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable laws.

11. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

12. Children’s Privacy

Our services are not intended for children under the age of majority in their country of residence.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

13. Your Privacy Rights

Depending on your location, including if you are located in the UAE, UK, EEA, or another jurisdiction with privacy laws, you may have rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to object to certain processing
• The right to restrict certain processing
• The right to withdraw consent
• The right to request data portability
• The right to opt out of marketing communications

To exercise your rights, please contact us at:

info@khalidandlayla.com

We may need to verify your identity before processing your request.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before using them.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first at:

info@khalidandlayla.com

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations, or privacy practices.

The updated version will be published on this page with a revised “Last updated” date.

17. Contact

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

Email: info@khalidandlayla.com