SHIPPING & DELIVERY POLICY

At Khalid & Layla Boutique, we are committed to providing fast, reliable, and transparent shipping services to ensure the best possible shopping experience for our customers.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

• Orders are not processed on weekends or public holidays
• During busy periods, processing times may be slightly extended
• Orders may require additional verification for security or fraud prevention purposes

Once your order has been shipped, you will receive a shipping confirmation email including tracking information where available.

2. Delivery Time

Estimated delivery times are generally between:

5–14 business days

depending on your location, shipping carrier, customs processing, and local delivery conditions.

Please note that delivery times are estimates only and are not guaranteed.

Delays may occasionally occur due to:

• High seasonal demand
• Customs inspections or clearance procedures
• Adverse weather conditions
• International logistics disruptions
• Carrier delays
• Incorrect shipping information provided by the customer
• Force majeure events

3. International Shipping

We work with international suppliers and fulfilment partners to deliver products worldwide.

As part of our operational model, products may be shipped directly from our international warehouses or suppliers.

Orders containing multiple items may occasionally arrive in separate packages depending on warehouse availability and logistics optimization.

4. Shipping Costs

We currently offer:

Free Worldwide Shipping

All orders placed through our website qualify for free shipping unless otherwise stated during checkout or promotional campaigns.

No minimum purchase amount is required for free shipping eligibility.

5. Customs Duties, Taxes & Import Fees

Depending on your country or region, customs duties, import taxes, VAT, handling fees, or other governmental charges may apply.

These charges are the responsibility of the customer unless otherwise stated.

Khalid & Layla Boutique is not responsible for delays or additional costs caused by customs procedures or import regulations.

6. Order Tracking

Tracking information will be provided once your order has been shipped.

Customers can track their shipment using the tracking number provided in the shipping confirmation email.

Please allow several days for tracking information to update after shipment.

7. Failed Deliveries & Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered due to:

• Incorrect address details
• Failure to collect the parcel
• Refused delivery
• Unsuccessful delivery attempts

additional shipping charges may apply for reshipment.

We are not responsible for lost packages caused by incorrect address information submitted by the customer.

8. Lost, Delayed, or Damaged Packages

If your order is significantly delayed, lost in transit, or arrives damaged, please contact our customer support team as soon as possible.

We will work with the shipping carrier and fulfilment partners to investigate the issue and provide an appropriate solution where applicable.

Claims for damaged or missing items may require supporting evidence, including photos of the package and product.

9. Delivery Responsibility

Delivery is considered completed once the package has been delivered to the shipping address provided during checkout.

Risk of loss or damage transfers to the customer upon successful delivery confirmation by the shipping carrier.

10. Contact Information

If you have any questions regarding your order or this Shipping & Delivery Policy, please contact our customer support team:

Email: info@khalidandlayla.com

We aim to respond to all inquiries as quickly and professionally as possible.